CUSTOMER SERVICE


SHIPPING

1. WHERE DO WE DELIVER TO?

2. HOW MUCH AND HOW LONG WILL DELIVERY TAKE?

3. WHAT TYPE OF ADDRESSES CAN YOU DELIVER TO?

4. I WAS NOT AROUND TO RECEIVE MY ORDER. WHAT SHOULD I DO?

5. I HAVE RECEIVED AN INCORRECT ITEM/ AN ITEM IS MISSING FROM MY ORDER

6. CAN I COMBINE SHIPPING FOR MULTIPLE ORDERS?

 

1. WHERE DO WE DELIVER TO?

We deliver worldwide! We provide FREE express shipping for all local orders (Malaysia).

A flat fee is charged for each country irregardless of the number of items purchased or the weight of your parcel, and you will have a choice of between Standard or Express delivery services for most countries.  (back to top)


2. HOW MUCH AND HOW LONG WILL DELIVERY TAKE?

Local delivery - Local orders placed before 1pm on business days will reach you after 2-3 days. Please allow an additional 1-2 days for Sabah and Sarawak.

For international deliveries, please refer to the schedule below:

Note: Standard transit times for Standard Delivery is calculated from the point that your package is despatched from the Kuala Lumpur International Airport (KLIA). Please factor in an addition of approximately 2-3 days for internal processing time by our carrier. Kindly note that delivery times are rough guidelines, and mayb be subjected to deviation due to various factors.

  STANDARD TRANSIT TIMES & COSTS EXPRESS TRANSIT TIMES & COSTS
Country Standard transit times in working days (Mon - Fri) Standard Delivery shipping costs (RM) Express delivery times in working days (Mon - Fri) Express Delivery shipping costs (RM)
Afghanistan 7 81.70 5-7 348.00
Algeria 9 88.40 5-7 348.00
Argentina 12 117.40 3-4 348.00
Armenia 8 107.00 5-7 348.00
Australia 10 49.60 2-4 123.60
Austria 10 65.70 3-4 192.00
Azerbaijan 9 93.60 5-7 348.00
Bahamas 11 81.70 5-7 348.00
Bahrain 8 53.80 3-5 138.00
Bangladesh 14 45.90 3-5 24.00
Barbados 8 91.60 5-7 348.00
Belarus 10 107.00 5-7 348.00
Belgium 10 77.20 3-4 156.00
Benin 12 67.00 5-7 348.00
Bhutan 15 39.00 3-5 231.60
Bolivia, Plurinational State of 11 124.30 5-7 348.00
Bosnia and Herzegovina 11 59.00 5-7 348.00
Botswana 9 108.20 5-7 348.00
Brazil 17 124.90 3-5 255.60
Brunei Darussalam 12 28.10 2-3 66.00
Bulgaria 10 77.80 3-5 284.40
Burkina Paso 11 88.10 5-7 348.00
Burundi 9 99.20 5-7 348.00
Cambodia 15 34.80 2-3 76.80
Cameroon 10 96.50 5-7 348.00
Canada 22 85.20 3 184.80
Central African Republic 14 82.40 5-7 348.00
Chad 20 91.90 5-7 348.00
Chile 13 121.60 3-5 348.00
China 13 53.60 2-3 104.40
Colombia 13 103.70 5-7 348.00
Comoros 11 85.70 5-7 348.00
Congo, the Democratic Republic of the 11 97.70 5-7 348.00
Croatia 8 70.60 5-7 348.00
Cuba 15 115.80 3-5 348.00
Cyprus 10 63.20 3-5 284.40
Czech Republic 9 79.70 3-5 284.40
Denmark 10 63.70 3 156.00
Dominica 8 94.20 5-7 348.00
Ecuador 10 103.20 5-7 348.00
Egypt 10 81.80 3-4 144.00
El Salvador 10 87.30 5-7 348.00
Ethiopia 10 72.90 5-7 348.00
Fiji 11 53.70 3-5 348.00
Finland 9 84.00 3-4 156.00
France 10 81.00 3 156.00
Gabon 11 102.60 5-7 348.00
Georgia 7 90.80 5-7 348.00
Germany 11 74.30 3 165.60
Ghana 10 82.80 3-5 348.00
Gibraltar 9 72.90 5-7 348.00
Great Britain 10 82.50 2-3 156.00
Greece 13 77.70 3-4 168.00
Guatemala 11 82.50 5-7 348.00
Guinea – Bissau 6 133.30 5-7 348.00
Guyana 8 102.70 5-7 348.00
Haiti 10 87.90 5-7 348.00
Hong Kong 7 39.30 2-3 94.80
Hungary 10 76.20 3-5 278.40
Iceland 10 82.40 3-4 195.60
India 16 59.00 3-4 106.80
Indonesia 14-30 41.40 2-3 68.40
Iran, Islamic Republic of 12 78.20 3-4 190.80
Ireland 9 104.50 2-3 156.00
Italy 12 76.50 3-4 156.00
Jamaica 11 80.10 5-7 348.00
Japan 11 67.20 2-3 112.80
Jordan 11 61.70 3-4 138.00
Kazakhstan 12 107.00 3-5 284.40
Kenya 11 96.20 4-5 192.00
Korea, Republic of 12 43.20 3 114.00
Kuwait 8 50.80 3-4 138.00
Kyrgyzstan 10 91.90 5-7 348.00
Lao People's Democratic Republic 11 47.50 2-3 81.60
Latvia 10 82.60 5-7 348.00
Liechtenstein Not available Not available 3-4 216.00
Luxembourg 9 67.00 3-4 225.60
Macao 14 51.00 2-3 100.80
Malaysia Not available Not available 2-3  FREE
Mexico 14 99.60 3 236.40
Morocco 9 73.50 3-5  324.00
Myanmar 9 40.00 3-5 144.00
Netherlands 8 59.90 3 187.20
New Zealand 10 68.00 3 132.00
Nigeria Not available Not available 3-5 280.80
Norway 14 89.10 3-4 204.00
Pakistan 14 45.60 3-4 103.20
Panama 13 97.20 5-7 348.00
Papua New Guinea 14 73.30 3-4 115.20
Philippines 15 38.30 2-3 85.20
Poland 10 74.30 3-5 288.00
Portugal 14 83.40 3-4 156.00
Qatar 14 55.20 3-4 138.00
Russian Federation 10 107.00 4 180.00
Saudi Arabia 14 55.60 3-4 156.00
Singapore 7 21.50 2 60.00
South Africa 14 102.30 3-5 273.60
Spain 14 64.50 3-5 174.00
Sri Lanka 8 37.30 3-5 106.80
Sweden 9 81.70 3 228.00
Switzerland 9 62.60 3 228.00
Taiwan 14 44.80 3-4 106.80
Thailand 17 30.10 3-4 68.40
Tunisia 10 82.90 3-4 192.00
Turkey 8 63.80 3-4 132.00
United Arab Emirates 14 54.60 3-4 144.00
United States 15 85.30 3-5 168.00
Venezuela, Bolivarian Republic of 14 103.80 3-5 192.00
Vietnam 14 47.80 2-3 74.40
Zambia 10 85.60 5-7 348.00

 

You may expect to receive your order between 9am and 5pm, and the delivery service may require a signature on receipt. If you are not available to receive your parcel when it is delivered, the delivery service will leave instructions on how to retrieve your parcel. Additional shipping fees for redelivery of returned packages by the delivery service will be borne by you.

Any customs or import duties charged shall be borne by you. Unfortunately, we have no control over these charges and we are unable to predict the quantum of such charges. As custom policies vary from country to country, you may want to contact your local customs office for details on your local custom policies.  (back to top)


3. WHAT TYPE OF ADDRESSES CAN YOU DELIVER TO?

We can deliver your parcel to your residential address or your work address. However, for security purposes, we do not deliver to a PO Box address. In the event you have chosen a PO Box address as your destination address, we will send you an email requesting you to choose an alternative address.  (back to top)

 

4. I WAS NOT AROUND TO RECEIVE MY ORDER. WHAT SHOULD I DO?

All orders will be shipped out within 2 days. Kindly log into your AZORIAS account to retrieve the tracking number. Please not that we are not responsible for any packages once they are dispatched.

If your package was not successfully delivered, you may call Pos Laju at 1-300-300-300 to arrange for a redelivery (valid for one time only). Otherwise, you may choose to collect yout parcel at the advised Pos Laju office. We are unable to arrange for redeliveries or collect your parcel on your behalf. (back to top)

 

5. I HAVE RECEIVED AN INCORRECT ITEM/ AN ITEM IS MISSING FROM MY ORDER

Nothing pleases us more than providing you with the best customer experience so if your received order is incorrect or if there is a fault with an item you have received, our Priority Customer Service team will be more than happy to help.  (back to top)

 

6. CAN I COMBINE SHIPPING FOR MULTIPLE ORDERS?

Combination of shipping for multiple orders placed across different dates to a single address are strictly not allowed.

 

Please wait...

Continue Shopping or
Continue Shopping or