CUSTOMER SERVICE


RETURNS/ EXCHANGE

1. FREE AND EASY RETURNS/ EXCHANGE

2. HOW DO I RETURN SOMETHING TO YOU?

3. HAVE YOU RECEIVED MY RETURNED ITEMS?

4. I HAVE BEEN REFUNDED THE INCORRECT AMOUNT / THE EXCHANGE WAS INCORRECT!

 

1. FREE AND EASY RETURNS/ EXCHANGE

Your purchase doesn't fit, or isn't what you expected? No worries, you can make a return/ exchanges at no extra charge (local and international orders).

You can return any item within 7 days of receipt (based on shipment tracking) for a refund of that item or to exchange it for a different size or colour.

Refunds will be strictly given as store credit only. For exchanges, in the event we are unable to provide a suitable replacement we will make a refund to you via store credit and notify you via email. Kindly allow us up to 7 working days to process your return/ exchange. Kindly note that cash refunds (if situation permits) are handled by our payment merchant, and may take 1-3 billing cycles for refund to reflect.

Kindly note that the balance of any unused store credit for a discount/ refund voucher, or any difference in price on an exchange made for an item of a lesser value is not refundable.

 

2. HOW DO I RETURN SOMETHING TO YOU?

Simply notify our Priority Customer Service team within 7 days of receipt to advise us of the order number, and the reason you are retuning/ exchanging and item. We will advise you on the return address.

Following that, complete the Returns Form that will be emailed to you, and make your own arrangements to return the item(s) to us through any postal carrier. Please note that you will bear the costs of the postal carrier. As we will not be responsible for any returned packages that are lost in transit, we strongly recommend for you to use registered post.

All returns must be sent back to us within 3 days after the return is initiated (i.e. when you first notify us of the the return). The goods are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items or boxes. We will not be responsible for any items that are returned to us in error.

It is very important to let us know (in your notification email and in the Returns Form), the order number of the item, whether you are seeking a refund or an exchange, and the reason why you are returning the item. These details will enable us to process your return quickly and efficiently.

 

3. HAVE YOU RECEIVED MY RETURNED ITEMS?

The number of days for us to receive the returned item and to process your return will vary depending on your location and on which postal carrier you use.

Immediately upon receipt, we will inspect and process your return request to ensure that you are served as quickly as possible. An email will also be sent out notifying you of the action we will take as soon as we have processed your return.

Please note that any item returned must be in their original condition (this includes the item in its original packaging) and it is very important that no tags or labels are removed. All goods will be inspected on return. Any item not bearing our label or in an unsuitable condition will be returned to you with an email notifying you of our decision. (back to top)

All sales of sale/ promotional items are final, and are not returnable or refundable. For personal hygiene reasons, non-apparel items such as accessories, panty hose etc. are also not returnable.

 

4. I HAVE BEEN REFUNDED THE INCORRECT AMOUNT / THE EXCHANGE WAS INCORRECT!

We are extremely sorry if a mistake was made for your refund request. Please do not hesitate to let our Priority Customer Service team know. They will be most happy to sort out the problem as soon as possible. Do note that utilization of our welcome voucher is not not refundable.

If you were expecting an exchange and got a refund via store credit instead, this is most likely due to us being unable to exchange your item with a new one. In such event, we would automatically issue you with a refund in store credit. 

Please note that you will bear the costs of the postal carrier, and any discounts that were applied the time of sale may no longer be applicable. (back to top)

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